You are here:
  1. Home
  2. Info
  3. Refunds & returns

Refunds & returns

How can I return or exchange a ournystore.com product?

It looks like there’s no publicly documented returns/exchange policy for ournystore.com that I can find—so here’s what usually happens and what I recommend:

  1. Check your order confirmation or account
    Most stores include a return/exchange link, timeframe (e.g. 30 days), and condition requirements (e.g. “unused, tags attached”) right in your order confirmation email or under your account’s order section.

  2. Locate the return/exchange form
    If you created an account on ournystore.com, go to the “My Orders” page—there might be a “Return” or “Request Exchange” button. If not, check for a “Returns” or “Support” page linked at the footer of the site.

  3. Typical steps once you’ve initiated a return:

    • Print a shipping label or QR code

    • Pack the item(s) securely, in original condition/packaging

    • Drop at a specified carrier (e.g., USPS, UPS)

    • Once received, they’ll issue a refund or ship your exchange

  4. Timing
    Most online shops require returns within 14–30 days of delivery and may only accept items in new condition.

Can I get a refund?

Yes, you can get a refund for your ournystore.com order—as long as you meet their return policy terms:

  1. 🤝 Return within 30 days of the order shipment date
    The site states:

    “You have the right to return your orders within 30 days.” ournystore.com

  2. Item condition
    Items must be returned unused and in their original packaging (tags, manuals, accessories, etc.). This is standard practice unless they specify otherwise.

  3. Initiate your return

    • If you created an account, log in and go to My Orders—you should see a “Return” or “Request Refund” option.

    • Otherwise, search for a “Returns” link in the footer or contact customer support.

  4. Shipping
    Generally, return shipping is your responsibility unless ournystore.com provides a prepaid label. Keep in mind: shipping costs are typically non-refundable.

  5. Refund processing
    Once your return is received and accepted, they’ll process your refund back to your original payment method (e.g., credit card or PayPal).

✅ Your Next Steps:

  • Log into your account (or check your order confirmation email) and look for a return/refund option.

  • Carefully package the item with all original contents and documentation.

  • Ship it back within 30 days of the shipment date (use tracked shipping).

  • Wait for confirmation—once the item is received and approved, your refund should be issued.